Artificial Intelligence & Machine Learning – How the government can benefit 

AI or Artificial Intelligence is a field of study that deals with the creation of machines that can work and act like humans. The field is massive and it covers everything from language and decision making skills to how machines can perceive the world as we do. While it has immense implications on the humanity front, AI can be leveraged to benefit the government on a grass roots level.

The digital transformation of the government with AI solutions has a number of beneficial implications. From improving public health to providing cyber defense strategies that can enhance public and national security, it can change the way federal agencies operate. This can be anything from moving to online and mobile technologies to the use of SaaS software and cloud tech.

All of these solutions have the potential to improve outcomes regarding public health solutions and cyber security that can protect registered citizens. This will call for the introduction of advanced mathematics that can reduce costs and improve precision of existing methods of information processing.

In other words, if AI and machine learning are allowed to proliferate, they can aid the government by reducing the delays by replacing the human factor. This can have immense implications for policy making, benefits and financial services on the federal level by:

• Determining threats and opportunities faster by pinpointing patterns and anomalies.
• Determining obvious and non-obvious relationships between events and classifying them accordingly.
• Improving the decision-making process and federal operations.

AI and Deep Learning

However, as fascinating as Artificial Intelligence is, the focus on brainpower it advocates is also having a tremendous impact on our lives and the way we work. This includes machine learning, language processing and other neural-heavy elements that shape the way we perceive and interact with the world at large.

What makes this technology remarkable is that it is scalable and improving at a rapid rate to the point that it is difficult to determine where our cognitive abilities end and AI begins.

This has led to the emergence of applications that are benefiting the public sector at large. Cognitive technologies that are designed around the human condition are gaining ground and are set to revolutionize the way governments operate.

Take the Department of Homeland Security for instance. The immigration sector of the department uses EMMA, a virtual assistance that answers commonly asked questions which can run up to millions in a month. In addition to answering questions, the VA also gets smarter with each interaction by learning from customer feedback.

Such technology that blurs the line between humans and machines sheds light on the neural pathways that influence deep learning. This is apparent in the research that focuses on speech aspects such as its recognition and generation along with face recognition –factors that impact our perception of the world. This also includes making a machine capable of recognizing patterns that take these elements as an amalgamation that creates a single perspective.

Since neural networks learn on their own, they don’t need millions of lines of codes to survive. These create pathways to learn new abilities or deep learning capabilities  that require huge amounts of computing power. If the government is able to harness its potential and pair it with AI, it can process massive amounts of data quickly thus reducing the time it takes to facilitate the public sector.

The role of government in AI control

With access to immense amounts of data and the introduction of scalable learning techniques that promote deep thinking the government has its work cut out. Better learning techniques have made monitoring changes in AI is difficult to say the least. This hidden aspect can have dire consequences for national security and cyber security as future intelligent tech is designed to become as sentient as possible.

While this might improve productivity and accelerate progress, it also has the potential to go out of control very quickly. That pace is speeding up and governments have to figure out how they should deal with the imminent threat. The best way to do so is to harness the capabilities that AI offers and use them to nip threats in the bud. If its use is regulated, it can go a long way in improving lives and helping federal agencies overcome challenges.

With proper implementation, AI can aid governments in key services in services ranging from social service and health care to emergency services. It can do that by:

• Improving efficiency by forecasting demand – Using AI government agencies can personalize services that can help officials make informed decisions on the go. Responsive capabilities can allow them to respond to emergencies faster and more efficiently.

• Automating interaction with the public – Artificial Intelligence can improve response times and as close to real time as it can get. This is made possible with the introduction of interactive interfaces and chatbots that can help the public complete simple tasks and transactions that are present on government websites. With real time response, chat bots are being designed to learn from each interaction and grow thus eliminating the need for human intervention. 

• Improve cybersecurity – As hackers get intuitive in their attacks, the demand for technology that can combat the threat increases as well. Since AI is intelligent, it can be used to anticipate cyberattacks by analyzing ever changing data models from a number of different sources. Besides this, it can also help in dealing with hidden threats and forecast future ones. With enough advancements, AI can also fix software issues before the weaknesses are exploited. 

Bottom line is Artificial Intelligence has immense benefits on the government level in terms of cyber and international security. Understanding how it can be used to facilitate the people without being exploited is what the government needs to focus on. This includes introducing platforms that can leverage said technology and use it to improve user experience and improve/facilitate lives on a large scale. Of course, government agencies should regulate the use of smart tech as well to ensure it is not exploited.

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